A: Performed by trained experts, data recovery is the last resort when all other methods, including commercial software, fail. Our processes allow data recovery from NON-WORKING or UNACCESSIBLE disk drives, floppy/optical disks, tape backups or other media.
Q: What causes data loss?
A: A number of circumstances -
Hardware related failures 78%
People related errors 11%
Software corruption or Program malfunction 7%
Computer Viruses 2%
Natural disasters 1%
Other 1%
Q: How is data recovered?
A: Each project is analysed on an individual basis and only then can an action plan be developed. SDR prides itself on being unique in its approach with state-of-theart replications technology to duplicate clients' data bit by bit. This reduces the risk of causing further damage to the data.
Q: Can all data be recovered?
A: The SDR policy of "NO DATA, NO CHARGE" means that if we can't recover your data then you don't have to pay. On rare occasions the damage is permanent and no data can be recovered from the media. Most times SDR can recover some or all of the data even in extreme conditions.
Q: How long does data recovery take?
A: Upon receipt of the media SDR will provide a report within 1 business day outlining the specifics of the project and estimated time. Most projects have a turnaround of 48 hours, however depending on the media damage this may take several days, even weeks.
Q: In what format is the recovered data returned?
A: SDR will return your data with the same file names, data type and file structure as before the failure. Depending on the volume of data can be returned on CD, DVD, loan or replacement hard drive.
